Refund policy

At Oslek Coatings we are committed to delivering premium surface coatings with precision, care and reliability. This policy explains your rights to cancel, return and receive refunds when you buy from us online.

Your 14 day cancellation right

If you are a consumer in the UK, you have the right to cancel your order for any reason within 14 days of receiving your goods, under the Consumer Contracts Regulations 2013. To exercise this right:

  1. Tell us you wish to cancel within 14 days of delivery, by email to sales@oslekcoatings.co.uk.
  2. Return the goods to us within 14 days of telling us, unused, in their original packaging and in a resalable condition. Our returns address is 232 Station Road, Melbourne, Derby DE73 8BQ.
  3. We refund you within 14 days of receiving the goods back, to your original payment method, including standard delivery charges. Return postage is at your cost unless the item is faulty or incorrect.

What the cancellation right does not cover

  • Custom mixed products, including all LED Hardwax Oil colours mixed to your selection. These are bespoke goods made to your specification and cannot be cancelled once mixing has begun. Please check colours, quantities and specifications carefully before paying, as payment confirms your order and mixing starts immediately.
  • Products that have been opened or used, beyond what is necessary to inspect them as you would in a shop.
  • Business to business purchases, which are covered by the returns terms agreed at the time of sale.

Faulty, damaged or incorrect goods

Under the Consumer Rights Act 2015, if your goods are faulty, damaged or not as described you have the right to reject them within 30 days of delivery for a full refund, including return postage. After 30 days we will repair or replace the goods, and refund you if we cannot. To make a claim:

  1. Contact us at sales@oslekcoatings.co.uk with your order number, a description of the issue and photos.
  2. For transit damage, please notify us within 48 hours of delivery where possible and include photos of the packaging. This helps us claim against the courier and does not affect your 30 day rights.
  3. We will confirm return details and arrange a replacement, repair or refund as applicable.

Refund processing

  • Approved refunds are processed within 14 days of the goods arriving back with us, and usually much sooner.
  • Refunds go to the original payment method.

Final notes

  • We reserve the right to inspect all returns and to reduce refunds where goods have been handled beyond what is necessary to inspect them.
  • Nothing in this policy affects your statutory rights.